International Association of Better Business Bureaus. We're here to help! The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Great pay. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. They were able to come out SAME DAY and get our AC back up and running. He was absolutely correct. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. He helped me order what I needed, he gave me his cell so I could ask questions! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Contact us today! We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. We have to clean ourselves in the office. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. License: Not Required. Juan, we agree. always great and friendly service. We also ensure all reviews are published without moderation. I agreed and yesterday was that day and NO ONE showed up. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. The sales people and technical staff were efficient and professional. Useful Reply Reporter447795 I think a lot of people stick around because we make such good money. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. I woke up with a rainstorm in my living room after a pipe burst upstairs. Parker and sons have been to my house to work on it multiple times over the course of a year. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Parker & Sons offered a rebate through the ********** program. - could be paid more and ultimately told me I would need to wait two weeks! I guess they dont check their workers. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. They were able to come out SAME DAY and get our AC back up and running. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Parker and Sons takes care of both the plumbing and A/C maintenance. Parker & Sons is a great company. We are very happy. I would like to talk on two issues I faced with Parker and Sons 1. There is NO way the actual install times takes four times as long. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Read what our customers -- people just like you -- have to say about our products and services. 70% of employees would recommend working at, According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. You are in Phoenix. Stayed to make sure it was working. There was some confusion regarding a $750.00 rebate. Parker and Sons is a life savor. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! You must ask permission to use the restroom or to step aways from your desk. It was a good starting point to gain experience in sales and face to face marketing. We offer the expert services you need at prices you can live with. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Parker and Sons has reached out to the customer via phone and email. Anyhow, we were desperate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Definitely will use them again. The salesmen said we would need a 3.5 ton A/C. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Here are 8 tips for writing great reviews. Why was I not contacted? Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. My invoice shows I paid $285.75. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Larger 3.5 ton unit was low on refrigerant and had a leak. They cleaned my vents last year and they put my vents back on backwards. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! During the week we also done get assigned breaks. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Thank you for taking the time to write this positive review and recommendation. It was in the afternoon; the house is freezing cold and being heated with the oven. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. It was a mistake to go with Parker & Sons. Companies can ask for reviews via automatic invitations. File a Complaint. BBB is here to help. BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. I have a large so I needed two new AC units. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! Months, later, no rebates. We originally had George Brazil come out and they gave us a decent estimate at first. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hi Stan. The quote was for $669, which was verbal, never provided in writing. I had a lower electric bill with my old a/c. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. They started digging and then things just went downhill from there. . Had 2 faucets leaking. (A plumber came in the day before and charged $950 for a day's work.) Parker & Sons is currently rated 4.4 overall out of 5. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. The only real downside is the company is understaffed. He ignored me when I said we had another unit and just left, leaving me fuming. Electrical. Parker and Sons are thieves!! Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. It goes against our guidelines to offer incentives for reviews. their response to me was they signed before doing the repair. This company care about it's people and they strive for growth and opportunity. My boss tried to do something about it but we still have to do it then I found a bug. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. The original invoice was modified by making changes, i.e. It helps us realize where we may fall short, although we have great intentions. This rating has decreased by -3% over the last 12 months. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. Calling Parker & Sons was the best move I ever made. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Parts were AT MAX $750 likely $500. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Mike was wonderful! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. The email sent to *************************** is attached. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. I had purchased an HV** unit from Parker and Sons to replace previous unit. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Never said a word. Having problems? They did air-conditioning work for my heater. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. There must be Melvins manning the keyboards too. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Their error of omission cost me $950. Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Insulating my attic was over $8,000. - owner buys cheap equipment, Good pay He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Stay away you been warned. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Learn more about Birdeye. I woke up with a rainstorm in my living room after a pipe burst upstairs. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. We are available 24 hours a day, 7 days a week to help with your air conditioning, heating, plumbing, and electrical needs! Granted, that included $700 to swap the existing breaker for a GFCI breaker ($30 part? I had to buy a new one! Replace water softener with Aquasauna water filtration system. Phone calls to management were not returned. Theyre always professional and friendly. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. Parker and Sons schedules "emergencies" as part of their daily schedule. Luckily, my next call was to Parker & Sons. I took all the risk unknowingly. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. He fixed half the issue and left I. Simply use this form, and we'll get back with you! I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. I escalated my calls again and spoke with management person *********************. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. 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parker and sons complaints