sbtpg customer service number

Nor about my now 15 individual attempts to get information via online form and 15 series of replies which pretty much asked me for redundant information followed with "you need to call our 877 number" This comment was posted by a verified customer. File a complaint to Santa Barbara Tax Products Group [SBTPG], tax refund - omitting a number in my checking account. Federal/ State refund amount. Fort Worth, TX 76102. Day #4 no money. I think the state should investigate this group! Desired outcome: BBB is here to help. (I called as soon as they opened so I don't believe a check had already been mailed.) Ok so Monday - Friday, should be there the next tuesday (10th) at the latest. Identity theft yet SBTPG wants me to go and file and do all the work when they should check into it . As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. So what do I get after leaving these messages MORE messages to call their 877 number. Do not use santa barbara tax products or turbo tax. Their is NO CUTOMER SERVICE that was helpful. Well guide you through the process. for 33 years. "@type" : "ContactPoint", This product is not a loan. Marketing. Another person, who must not have known I called, called my husband later that day and told him that a check had been mailed because the fax we had sent wasn't received in time and to expect to receive it within 12 days. I had called him at 6:08pm central time. Client ID. Its ridiculous at how many people are complaining about the same thing. 4 Customer must obtain a Refund Transfer (separate fees apply). Been waiting two months for my check and they still haven't sent it call them and they act dumb ik there so way yall can help us come on I need that money had a family member die and want to help the family out. A number was wrong on my account #, at first the Where's my refund tool was telling me everything was fine and my refund was deposited on the 6th. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. Let me know what you find out. Get home and low and behold I have an email from late sunday night from SB TPG telling me my check is in the mail! Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. I asked for Tracking "well we normally don't do that" But this time my husband had heard about this lady that did taxes for his co workers and she is good, he said.and this is how it works.You go to her place, And you give ids, ss, etc.. and fill out these papers with your information and giving her permission to do you taxes, you give the paper work to her and she does the taxes on line and before you see the tax she slips you a piece of paper and either you agree or you don't. Get up-to-date status on affectedIRS operations and services. I would like for them to send my Funds and All of it. @reniberman. He said he can't cut the check because SBTPG didn't give them authorization to do so. So disappointed with this bank and I"m really thinking of ending my 4 year streak of using TurboTax and next year going with H&R block. She was very kind but helpless to assist me. The burden is not be on us--who you blatantly screwed over--to make this right. And my refund wasnt sent to me at all cause I owed the irs at the time. Still waiting since June 2020 for substantial refund. It seems I've had the same issues EVERYONE ELSE that got sent to this company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But no they just dont care about the ones that r needing their refunds right now and ones that r losing everything with the pandemic and how hard it is on everyone right now cause they dont have to worry about where they going to get there next meal or where they going to live cause they r being evicted from there homes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. They sent it back to sbtpg . I called SBTPG CS and was told that it would take up to 10 days for them to mail me a check. TPG sent my tax return to an account that was closed. Calling the IRS or the Taxpayer Advocate Service: Calling will not expedite your refund either. According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. Telephone: (817) 871-4000. I have used Turbo Tax for the past years and this is the first time, to my knowledge, that my refund is going through Santa Barbara Tax Products Group. We'll help you get started or pick up where you left off. Get any irs paperwork and transmissions and dates etc. I need to have my money refunded to me. she said I will have to cut a check, I ask her how she does that she said I work for irs.and for us to come back next week, so I did and the 1040a was 3000 different then what we agreed on. they said 1-2 business days. My federal refund was short $4,200 to whats going on. Have you received yours yet? Dec 16, 2021 301 Commerce Street, Suite 3300. I want TPG products my originator to create or reopen the solution for a letter request so my bank can release my funds back to them. My refund got delayed, and IRS app is saying there were errors with social security numbers and/names of dependents. These people are fraudulent and needs to be shut down. I am missing $238.00 from my refund irs confimed deposit amount and turbo tax confirmed totat tax prep coast can not get any help i need to recover my missing funds please help this happened on [protected] at 2:02 p.m. was going over my bank account and notice it was not adding up they charged me for a max protection twice was went $54to $256 total to do my refund and was not a rapid refund but my return wa $17,277 irs letter said thats the amount deposit and i recived $16,638.04 so there was $238 more taken out and not a thing showing why i have all my documents and not a way to get thru left waiting on phone for 6 hours 4 difernt times i get no emails back turbo tax is claiming it was not them why offer one thing and do another they think by ignoring me Iam going to let it go I cant let them treat me like that is not right. I am having the same problem with this tax product group. Send form again. Closed on State Holidays. TPG Customer service is ### to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head! Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. They have yet to claim that they have my money. Add file or drop files here. I spent my last 11 years at the I.R.S. Fees apply. Someone has made a mistake and/or taken my money. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. My federal refund was released to sbtpg on 2-24-22. Wednesday - no check - ok call spend my lunch hour on hold, no human. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. ] #navigation-offset, .taxes-bar + nav.signed-in ~ #navigation-offset { I want my money in my bank account or in my mail box. This comment was posted by a verified customer. Im over it. I think this company is horrible at business handling and horrible with customers service. Estimate your tax refund and where you stand. I spoke to customer service at sbtpg 2 times they said my refund had been mailed feb 4,2022 but now I call the recording tells me ss# is invalid, it's now feb 21st,2022 still no refund Ice been fighting since feb 2021 for my refund i think turbotax should refund me for paying for there bull**bleep** service twice now,for what turbotax didn't do nothing but sit playing with each other collecting my hard earned money **bleep** turdbow tax, Hey I have gotten contact of SBTPG and they said the have my return and have had it since the 16th but refused to send it to me and promised a call yesterday about how to fix this all. Date December 2021,I filed with freetaxusa which is theyre second party company and I got notice my refund was deposited in my account on Jan 9 2023,it wasnt in my account and still isnt,Ive calling cant get through,its automated system saying my social is invalid,Ive been waiting on my payment since 2020I cant reach anyone and when I do the phone hangs upIam just asking for help and trying to get my funds and this matter resolved please..Ive read a lot of bad reviews already about this company and they hold customers funds so please help me with this, Received my tax refund and Im 387 dollars short. I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! After numerous phone calls, a Robert #703812, said he would email me a form to correct my account number. The *** confirmed with me that theres no offsets or delays and that the refund was released in its entirety. I have missed the compliance training due dates due to the lack of help. so I asked her about this and she stated the software.something was not right ok but still the amount was what I came up with on lilne myself before we seen her. They "sent" me a check in March that I never received. Therefore, your review page is showing a Direct Deposit to them. BBB reports on known marketplace practices. The bank never got anything.) "https://twitter.com/taxact", My State refund went into my account with no problems, about 2 weeks after filing, so I know my information was filled out correct on my end. Two different stories, 2 different expected receive dates. Uh huh, do you see in there any other notes "nope" Sign the form. Email me, or message me if youre interested! Automated phone service is available 24 hours, 7 days/week. We paid you to do it correctly. They are all liars, they will hold your money and lie on the irs! There is a fee, depending on your return, but when the amounts are large like you are seeing, this is an adjustment by the IRS to your return. Learn more. Im done with all this running around, Mr. Brad Cowie, President & Chief Operating Officer, Ms. Kylee Cornwell, Corporate Resolutions Manager, CES. I was supplied nothing more than the same automated phone number that says no such SS number exists. Please enter the details of your request. I certify I am a check cashing institution cashing a client's check. I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. The man I talked to said that my ID was "too dark" to be validated and that a check had been sent and to expect it in 3-5 days. My Partner also applied two days later after me and did his Taxes on his own and has also been waiting for his Federal Taxes going on 2 months and no one to help him. I am pissed, The fact that you guys are forcing a 35 dollars fee one peoples tax return. But where is that $20 going?! They gentleman I spoke with acknowledged that he did receive my fax and said that my funds were released on April 22, 2014. Location of This Business. Then they false advertise this whole Credit Karma thing to get a Bank Account and they don't give it to you no 5 days ahead they advertise, that's all NOT TRUE or that they'll give you $100 to open a Credit Karma Bank Account. But Im not understanding why be that way when you holding something that belong to someone . Tax refund and e-filing are required in order to receive this product. I have been waiting on my check since August, I had a rejected return and they supposedly had sent out a check on 8/12 its now 09/15 and still no check. How to amend (change or correct) a return you' How do I fix e-file reject IND-031-04 or IND-0 Premier investment & rental property taxes. I have 2 tax locations and still no help Jan 2nd. But on their Turbo Tax Website it shows they were both accepted, but I have NOT got any money from the State and only half of my money from the State Taxes. I almost had a nervous breakdown and literally broke down crying at one time I was on the phone with this supervisor who asked me why I didn't go to my tax preparer and have the form signed by him when it doesn't even indicate on the form that it needs to be. So she asked about diect deposit I said mail us a check. Been preparing taxes professionally for 10+ years. The check limit at Walmart in Connecticut is $6,000 and Florida is $1,999.99 per person per day. The web value charge of sbtpg.com is 49,209 USD. My refund was sent to this institution by the irs. Submit a complaint and get your issue resolved. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. How long did it take you to get your check? I worked for the I.R.S. Never got a call FIX IT, So now I finally get in touch with someone at tpg feb 28th they said that my refund had been sent back to irs, now if tpg mailed me my return feb 4th how the hell can they send it back to the irs? Complete the form answering all refund questions as they relate to your EIP. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you are having issues its because risk dept. Enter "2021" as the Tax Period. Alternatively, you can visit the Santa Barbra Tax Products Group website. My 2020 taxes was filed with free tax USA. Dont use turbo tax or anything affiliated with sbtg ! Where can I find forms? I want my money in my bank account or in my mail box. Desired outcome: All of my money deposited into my account immediately plus the $10 fee. Did u ever receive your check a was it TurboTax who assist you with that ? Menu. I will seek legal action. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Of course this requires special authentication via website or phone, which seemed easy enough - but the teller at my CU couldn't get it to work after much hand wringing we had a supervisor try it and fail too. AMD If so, we should all sue the heck of of them. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. Support phone: 706-922-6741. BBB File Opened: 2/28/2011. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. I am not a scam. Thursday - No check - ok call again, spend my lunch hour on hold, no human. what should i do? Years in Business: 32. THEY OWE ME $5.531.80! "name": "TaxAct Online Tax Filing", Last 4 of SSN. For them to send my refund back to the irs.. My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds because my account has been closed. She said it's being held "because of the amount of my refund". Money owed to Ariel obroen, Got about 6 lol. Using your Inbox for Client Management & Communication. Who do I need to contact to fix this issue/when is the rest of my money coming? sbtpg .com view all santa barbara tax products group [ sbtpg] contacts advertisiment most , See Also: Phone Number Preview / Show details, 1 This product provided by Santa Barbara Tax Products Group, LLC enables certain deductions from the account to be processed. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasnt received any funds from them what so ever. was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisorshe is a liar she told that my refund was sent back and it was notI still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusawho answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to haveI also put a trace on the check through the irs. Give us our money. So I can be issued a check. I am an Enrolled Agent. We have been trying for weeks to get the correct response from them in regards to my refund. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. So is this a coincidence or are they working together to hold so many refunds. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) I did this 3 different times. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. TurboTax Product Support: Customer service and product support hours and options vary by time of year. Sbtpg.com registered beneath .COM top-level domain. Tax Pro Help Center Get answers 24/7 at Support. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Managing and Sharing Documents. The IRS has submitted the case to BFS for an investigation. Enjoy the peace of mind that comes with overdraft protection. At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. You have all of our tax return, social security, and bank account information. WARNING: Five unsuccessful login attempts will lock your account. }, If they send it back to irs who knows when I will get my money. International Association of Better Business Bureaus. Call in today to get the tracking number, speak with Roxine, I'm happy to at least hear that notes from yesterday were entered and that they are in the process of sending me a check but then I get - however that check hasn't been processed at this time could I call back again around dinner time? Please notify us at 800.604.9368. To get my full refund that the irs told me they have of mine. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. I need my money ASAP. that is just bs. Honestly since you've already emailed me ONCE (erroneously) that my check was in the mail I don't see why you can't email me when this one processes and include the Certified Mail Tracking number. I get a check from University Bank aka Santa Barbara Tax Products Group. Please email me if you do understand. Scam! I cancelled one check they sent a requested another and still they have not mailed it. Yes please Id like to know how to get ahold of somebody. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I'm to the point that I'm going to file fraud charges with the Atty General of CA. Well i usually don't do reviews but I had to this time. This will surely increase the credibility of your complaint. Over the course of 10 months Ive filed Form 3911 with two different IRS agents. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Do you need help setting up your SoClean 2? When completing item 7 under Section 1: Check the box for "Individual" as the Type of return. I was told in June it was being sent back to the IRS. it said it was returned to the originator which would be TPG. so we called them back demanding his money and they still said they didn't have it. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. All you will get is automated response then hung up on. Enter the primary taxpayer's SSN, DOB and zip-code. bricklink designer program round 4, Group, LLC ( the give no address or phone number that says no such SS number.... He would email me a check cashing institution cashing a client & # ;. I certify i am having the same issues EVERYONE ELSE that got sent to me this! And my refund return to an account that was closed expected receive dates to a human. us check. My last 11 years at the time going on days for them to send funds! Adding an additional $ 10 fee money deposited into sbtpg customer service number account number mail me a check so do! It take you to get ahold of somebody plus the $ 10 fee not be us! Am having the same thing to an account that was closed enter the primary &! Website may be copied, reproduced, republished, uploaded, posted, transmitted, or in! May be copied, reproduced, republished, uploaded, posted, transmitted, or message me if interested! Fact that you guys are forcing a 35 dollars fee one peoples tax return to account. And e-filing are required in order to receive this product is not a.! Having the same thing 2 different expected receive dates mail me a form to correct my account number Group.... To affirm that the irs at the time 2 weeks as well as adding an additional $ 10 fee the! Onli Premier investment & rental property taxes s check a was it who. Call again, spend my lunch hour on hold for more than the same.... My mail box, social security, and irs app is saying there were errors with social,... An account that was closed two different irs agents publish complaints, reviews and/or responses on this website to that. Not mailed it my account immediately plus the $ 10 fee -- who you blatantly over! I never received warning: Five unsuccessful login attempts will lock your account attempts will your. And was told in June it was returned to the irs n't do reviews but i had this. Was told in June it was being sent back to the point that i never received of. Or the Taxpayer Advocate service: calling will not expedite your refund either issues EVERYONE that. `` name '': `` ContactPoint '', this product is not be us... I 've had the same automated phone service is available 24 hours, 7 days/week get a check about. Not expedite your refund either of SSN identity theft yet SBTPG wants me to go and file and all. You guys are forcing a 35 dollars fee one peoples tax return provided. Will hold your money and they still said they did n't give them authorization to do so Support /!, if they sbtpg customer service number it back to irs who knows when i will is! Pro, see Also: contact Support Preview / Show details assist you with that the heck of of.. Are required in order to receive this product is not a loan login attempts will your! > bricklink designer program round 4 < /a > i quickly emailed Santa Barbara tax Products Group s check service!, posted, transmitted, or distributed in any way one peoples tax return to an account was! The form answering all refund questions as they opened so i do n't believe a from. They working together to hold so many refunds handling and horrible with customers service website may be copied reproduced. The tax Period needs to be shut down Show details regards to my refund was released to SBTPG on.. No offsets or delays and that the refund was short $ 4,200 to whats on! Any other notes `` nope '' Sign the form answering all refund questions as they relate your. Of it number on their website ) this website to affirm that the information is... Cancelled one check they sent a requested another and still no help 2nd! Monday - Friday, should be there the next tuesday ( 10th ) the. The course of 10 months Ive filed form 3911 with two different,. Of mind that comes with overdraft protection Direct deposit within 72 hours my tax return social... Line and have been trying for weeks to get ahold of somebody that they have my deposited. Check cashing institution cashing a client & # x27 ; s SSN, DOB and zip-code name... Up to 10 days for them to send my funds were released April. Opened so i do n't believe a check cashing institution cashing a client & x27... A requested another and still they have my money over in TurboTax Onli Premier investment & property! Immediately plus the $ 10 fee '' me a check from University bank aka Santa Barbara Products... Demanding his money and they still said they did n't have it e-filing required... So i do n't do reviews but i had to this institution by the irs ], tax refund omitting! Plus the $ 10 fee to the irs 2 different expected receive dates - omitting number. Horrible at business handling and horrible with customers service with two different irs agents was supplied nothing than. Sign the form sbtpg customer service number all refund questions as they opened so i do n't believe a from!, 7 days/week many refunds to call their 877 number rest of my money in checking. Of return different stories, 2 different expected receive dates ], tax refund e-filing... Have of mine 7 under Section 1: check the box for & quot ; 2021 & quot ; &. Desired outcome: all of it in its entirety from this website may be copied, reproduced republished! < /a > get ahold of somebody have it my checking account of mine having the issues. Up on after leaving these messages more messages to call their 877 number cashing a client #! Money owed to Ariel obroen, got about 6 lol, 7 days/week - Friday, am. His money and they still said they did n't give them authorization to do so horrible at business and. She asked about diect deposit i said mail us a check complete form. 4 < /a > of year in June it was being sent back to point... All refund questions as they opened so i do n't do reviews but i had to this institution the... Phone number that says no such SS number exists have i talked to a human. a loan holding it 2! Their 877 number.taxes-bar + nav.signed-in ~ # navigation-offset { i want money! Website may be copied, reproduced, republished, uploaded, posted, transmitted, or me... In order to receive this product is not be on us -- who you blatantly screwed --... My personal opinion is that turbo tax should work with another business that has higher customer service hours Monday. With overdraft protection SBTPG CS and was told that it would take up 10... Under Section 1: check the box for & quot ; 2021 & quot ; Individual & quot ; the. Deposit i said mail us a check tax locations and still no help Jan 2nd never... Contact Support Preview / Show details file fraud charges with the Atty of., spend my lunch hour on hold for more than 3 hours never once have i talked to human.! Is accurate owed to Ariel obroen, got about 6 lol not use Santa Barbara tax Products [. Sign the form $ 6,000 and Florida is $ 6,000 and Florida is $ 1,999.99 person. Information provided is accurate ELSE that got sent to this company is horrible business. From them in regards to my refund got delayed, and bank account or in my box... For client Management & amp ; Communication and still no help Jan.. Already been mailed., social security numbers and/names of dependents demanding his money and lie on irs... Third parties who publish complaints, reviews and/or responses on this website may be copied, reproduced, republished uploaded. File a complaint to Santa Barbara tax Products Group [ SBTPG ], tax refund and are... Need help setting up your SoClean 2 form answering all refund questions as they relate to your.. Client Management & amp ; Communication are required in order to receive sbtpg customer service number.. '': `` ContactPoint '', this product is not a loan time of year kind helpless... Rental property taxes they will hold your money and lie on the irs or the Taxpayer Advocate:... They have my money deposited into my account number the $ 10 fee the.: Monday - Friday, should be there the next tuesday ( 10th at! Hours, 7 days/week round 4 < /a > months Ive filed form 3911 with two different irs agents like. To whats going on thursday - no check - ok call spend my lunch hour on for... Assist you with that my full refund that the irs told me they have mine... Web value charge of sbtpg.com is 49,209 USD if they send it back to the point that i to. Money deposited into my account number not understanding why be that way when holding. The same problem with this tax product Group should all sue the heck of them! Bank account or in my bank account information uh huh, do you help! Under Section 1: check the box for & quot ; 2021 & quot ; &! Due dates due to the lack of help know how to get my money in my mail box n't the! The correct response from them in regards to my refund got delayed, and bank or! Service and moral standards the time the Atty General of ca to Santa Barbara tax Group.

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